Careers
Posted:
Thursday, May 03, 2012
Type:
Full Time
Start Date:
Friday, May 04, 2012 Ready to become a Manager 'in training'? Do you have a proven track record for being one of our best team players? Are you passionate about creating the best possible shopping experience for our customers? Have you demonstrated leadership and problem-solving skills and a natural ability for coaching and communicating with employees? Then consider Associate Manager as a possible next step in your career path!
As an Associate Manager, your primary function as a key memeber of the management team is to support the Store Manager in all aspects of the store operations.
Primary Responsibilities
LEADING BUSINESS RESULTS:
? Accountable for achieving and surpassing store business targets, including sales and productivity measures, labour management, customer satisfaction, inventory shrinkage and other compliance measures.
? Motivate, coach, & mobilize the team through ongoing effective communication in order to achieve maximum performance and to optimize the shopping experience:
? Set challenging but obtainable goals with an emphasis on service quality and customer satisfaction, as well as financial performance.
? Maintain awareness of mall, competitors or community activities that could impact business results; communicate information to the Store Manager.
? Demonstrate flexibility and innovation in recognizing and reacting to the changing business environment.
LEADING BRAND & VISUAL PRESENTATION EXCELLENCE:
? Ensure product management and replenishment, visual presentation and merchandising directives/standards for sales floor and back room are properly executed and in a timely manner; continually review to ensure clear and consistent execution and alignment to brand standards.
? In conjunction with store walkthroughs, analyze merchandise reports to evaluate product performance and inventory levels. Communicate to the Store Manager what is driving sales results and discuss any issues/priorities, in order to develop strategies to maximize business.
? In partnership with the Stock Associate, lead and organize merchandise reception process to optimize product management.
? Adhere to, and enforce, dress guidelines to properly represent the Brand.
? Communicate and support brand, promotional, product and visual directives and standards as set out corporately.
? Ensure staff is well versed in the features and benefits of merchandise through regular product knowledge sessions.
LEADING SALES & OPERATIONAL EXCELLENCE:
? Support the Store Manager in conducting staff meetings.
? Support the Store Manager in the planning and execution of inventory cycle counts.
? Support the Store Manager in the execution and follow-up of loss prevention action plans
? Plan daily and weekly schedules for efficient and effective execution of selling and non-selling objectives, in consideration of store sales and wage budgets as well as staff availability and optimal zoning.
? Manage and process all payroll functions for store employees, as is required.
? Analyze store level reports and work with the Store Manager to develop and communicate action plans for improving store and employee productivity and ensuring effective execution of all operational activities.
? Ensure store has all the necessary tools and resources to operate effectively.
? Exemplify the company's vision, mission, values and brand behaviors; lead by example at all times.
? Adhere to and enforce the Code of Conduct and all other Company policies & procedures.
? Support corporate expectations and systems and ensure proper execution of company initiatives, providing feedback to the Store Manager, as needed.
? Consistently promote a positive shopping experience by focusing staff on the importance of connecting with customers. Ensure accountability of staff in building a repeat customer base by providing all customers with exceptional customer service.
? Effectively manage customer complaints in a timely and effective manner.
? Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
? Monitor and manage on a daily basis: store and individual sales and key performance indicators, payroll and controllable expenses as well as all company initiatives. Align activities to ensure business goals are met.
? Manage and delegate various tasks/duties to optimize sales productivity and the overall customer experience; Coach and support employees for effective completion of all selling and non-selling responsibilities.
? Keep staff informed of all store and individual sales and productivity targets, marketing and sales promotions and other information to help them provide exceptional customer service and achieve goals.
? Prepare necessary reporting as required by business processes and needs.
? Maintain store standards in all areas of the business, in accordance with company operating policies and procedures.
LEADING EXCELLENCE THROUGH PEOPLE:
? Support the Store Manager in building a high-performing customer oriented team by participating in the identification, recruitment, interviewing and hiring processes.
? Participate in the training and development of all employees; ensuring that each is properly oriented into the Company and trained in their role.
? Manage all aspects of human resources, including recruitment, development, employee relations and health & safety, in compliance with policies and procedures.
? In partnership with the Store Manager, follow-up on performance development plans and personal goals/objectives with employees to encourage and reinforce continuous growth and development.
? Provide necessary feedback and recommendations to effectively manage employee relations, in compliance with Company policies and procedures.
? Provide coaching and feedback that promotes positive behavioral change, in a fair and constructive manner and on a regular and consistent basis (daily, weekly and monthly), ensuring that it is appropriately documented.
? Consistently foster a positive working experience by treating all staff in a fair and consistent manner as well as promoting safe working practices.
? Promote an environment that encourages participation, creativity and learning by sharing best practices and building on the ideas of others.
? Model behavior that respects the background, experience and cultural differences of others, while upholding the values of the Company.
? Provide clear direction and follow-up while monitoring progress of employees, to ensure timely and effective completion of assignments.
Job Requirements
Education: High school diploma; post-secondary education in business or related discipline, an asset.
Experience: 2 years Store Manager experience, preferably in a fashion clothing environment, or equivalent management experience.
Technical Skills: Microsoft Office (Outlook, Word, Excel) or Open-Office.
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