Guest Services 

 

Our goal is to provide a complete customer service program dedicated to meeting the needs and requirements of all our visitors. We strive to exceed your expectations, making Toronto Eaton Centre your preferred urban shopping destination.


Looking for a store? Wondering where the wash-rooms are? We can help! Look for our Guest Services reps stationed by these yellow mats throughout the Centre. They are happy to help with any questions you may have.

 

Bike Spaces


The Bay/Dundas parking facility has 60 free bike spaces available on a first come first serve basis

 

Centre Information


Our knowledgeable Guest Services Representatives can provide you with up to the minute information on what's happening at Toronto Eaton Centre. From new store announcements and renovations to events and store promotions, you'll find out everything you need to know to make your shopping experience a pleasurable one.

 


The Cadillac Fairview SHOP! CARD®* gift card


The perfect gift for all occasions gives you over 4,000 stores across Canada!
Good things do come in small packages!  Give friends, family, coworkers or even reward yourself with the ultimate gift - The Cadillac Fairview SHOP! CARD gift card.


*All references to SHOP! CARD refer to the Cadillac Fairview gift card program.

 

Dining


We have 5 dynamic dine in restaurants as well our food court which offer a wide variety of choices sure to please your palate.

 

First Aid


From band aids to ambulances, Guest services works in partnership with our Life and Safety Team to ensure the safety of your visit is a priority. We can provide you with a band aid for scratches or an ambulance for emergencies.

 

Holiday Hours


Toronto Eaton Centre is open on all statutory holidays except Christmas Day. If you have any further questions please contact us at
(416) 598-8560.

 

Lost and Found


If at any time during a visit to Toronto Eaton Centre you discover you have lost/misplaced an article, or have been separated from a member of your party, visit the Guest Services Desk on Level 2 immediately. Found items are transferred to security desk where they are kept for 30 days.  Unclaimed items are donated wherever possible to a suitable charity.

 

Parking


Our Parking Facilities are fully automated and can accommodate over 1300 vehicles.

All payment is accepted via our automated paystations located in the elevator lobbies throughout the parking facility.

  

Public telephones


Conveniently located throughout the centre

 

Taxi


Need a taxi? Stop by the Guest Services Desk and the staff will be happy to assist you in calling one for you.

 

Toronto Transit Commission


Toronto Eaton Centre is directly accessible by two subway stations as well as multiple streetcar and bus routes. Click the logo to plan your trip or find out more.

 

Wheelchair rental


In an effort to ensure all our customers have an opportunity to enjoy their shopping experience, free wheelchair loans guarantee hassle-free access to all your favorite stores and services. Toronto Eaton Centre's wheelchair entrances and in-mall ramps offer complete mobility throughout the Centre. In order to loan a wheelchair you will need to provide one of the following pieces of identification: Passport, Driver's License or Permanent Resident card.

*Please note a $40.00 deposit is required for wheelchairs. Upon return of equipment borrowed, the full deposit will be returned. Some restrictions do apply on wheelchair loans, visit the Guest Services Desk on Level 2 or contact us at (416) 598-8560 for more information

 

 

Wi-Fi


Wi-Fi is available in several locations in the Toronto Eaton Centre:

• Apple Located on level 3
• McDonalds Restaurant located in the Urban Eatery
• Second Cup located on level 3
• Starbucks (Indigo and Best Buy locations)

• Conditions apply see store for details

 

 

Zip Car Rental Program


Toronto Eaton Centre has found a greener and cleaner way to zip around with Zip Cars (located in both our parking facilities).  For more information, click on the logo!

 

 

Toronto Eaton Centre Policy re: Service Animals
 

Guests of Toronto Eaton Centre are permitted to be accompanied by their guide dog (as defined in section 1 of the Blind Persons’ Rights Act) or other service animal (as defined in section 4, subsection 9 of the Accessibility for Ontarians with Disabilities Act, Accessibility Standards for Customer Service) within all areas of Toronto Eaton Centre (including in areas where food is normally served, sold or offered for sale as per section 60 of Health Protection and Promotion Act, Regulation 562), except where areas are restricted to employees or prohibited by law.

 There may be rare circumstances where, for the reasons of health and safety of another person, allowing a person with a disability to enter a premises and be accompanied by their service animal needs to be considered. In the rare situation where another person’s health and safety could be seriously impacted by the presence of a service animal on premises open to the public, Toronto Eaton Centre’s Security Supervisor shall be immediately notified. The Security Supervisor shall fully analyze all options for safely allowing the service animal and must consider all relevant factors and options in trying to find a solution that meets the needs of both individuals. 

Further information on this policy, including verification of a service animal’s status, can be reviewed in the Toronto Eaton Centre Accessible Customer Service Policy.